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Order confirmation email

Share details about your shipping policies, item returns, or customer service.

Order change/cancellation

Share details about your shipping policies, item returns, or customer service.

Order number & details

If you have a Coravana account, simply log in and select “My Orders”. There, you can find the order number and details! If you haven't created an account, no worries! You can create one anytime with the same email address used to place the order.

Also note that with every order, we send an order confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder!

Tax & Duties

International shipments may be subjected for customs taxes and additional fees, this is set by each country's regulations. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office. Coravana is committed to taking care of all the required paperwork in order for the parcel to clear customs.

For all UK clients displayed prices include 20% VAT tax.

Address change

Feel free to reach out to us within an hour of placing your order and we will try our best to accommodate the change before the order is processed.

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee the change. Once the order is processed, Coravana cannot change the address on our end but you can follow below steps to submit special delivery instructions to the shipping carrier.

Discount codes

To submit a discount code, simply proceed to checkout, and on the payment page enter the discount code in the designated section.

A limit of one (1) discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied.

Discount codes cannot be used in conjunction with free shipping discount codes, referral credit, referral codes or any other type of discount.

Coravana has the right to hold and or cancel orders that use more than one discount code.


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