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You have the right to return products within 45 natural days.
This term will expire on the 45th day, counted from day the product has been received by the customer and until the day it is shipped back.

On holidays the return period is extended to 60 days.

1) DEFECTIVE OR WRONG PRODUCT

You have the right to receive a new product depending of the product availability. In case the product is not available, you will be refunded with a Store Credit or the total amount paid.

2) PRODUCT DOESN'T FIT THE EXPECTATIONS:

3) CONDITIONS FOR EXCHANGE OR RETURN:

  1. Return shipping costs are the customer's responsibility.
  2. We'll refund only to the same payment method used to place the order.
  3. Refunds or exchanges will be executed once we receive and process the product. Please allow up to 15 business days for processing.
  4. Items that are damaged, dirty, altered, or not in their original packaging will not be accepted for return (box is not necessary for flip flops).
  5. After we send the refund confirmation to the customer, the refund can take between 7 to 10 business days to be reflected on your account statement.

To exercise the right to exchange or return products, please follow these steps:

1. Change and Return Form for our US address warehouse- Download and fill in your order number and whether it's a refund or an exchange.
2.Please make sure that the product is in perfect condition and in the original packaging (box is not necessary for flip flops).
3.Place the form on the package.
4.Send the package to our warehouse at the address shown on the form.
5. Notify us and send us the your new return tracking number to- contact@coravana.com (Important!) 

The Refund will be only for product cost and not for shipping cost.

For further inquiries please contact us at- contact@coravana.com 

SHIPPING COSTS & DELIVERY TIMES

USA
Free shipping over $150

USPS Standard shipping:
8-12 business days ($8)

FedEx Express shipping:
4-7 business days ($15)

CANADA
Canada post Standard shipping:
10-15 business days ($8)

FedEx Express shipping:
4-7 business days ($16)

UK
Royal mail Standard shipping:
10-12 business days ($8)

FedEx Express shipping:
4-7 business days ($15)

EUROPE
Standard shipping:
10-12 business days ($8)

FedEx Express shipping:
4-7 business days ($16)

AUSTRALIA & NZ
Standard shipping:
14-16 business days ($12)

FedEx Express shipping:
5-9 business days ($20)

REST OF THE WORLD
Proceed to checkout to see final shipping details

DUTIES & TAXES

International shipments may be subjected for customs taxes and additional fees, this is set by each country's regulations. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office. Coravana is committed to taking care of all the required paperwork in order for the parcel to clear customs.

For all UK clients displayed prices include 20% VAT tax.

SHIPPING FAQ

Order Processing Times:

Orders will be processed within 1-2 business days. During the holiday season and promotional periods, order processing times may be longer.

Shipping to P.O. Boxes

For express shipping method we are unable to ship to P.O boxes.

Order Tracking Information:

Once your order has been processed, we will send you an email with the tracking information. You can track directly on the carrier page, and see the progress of your shipment. Please allow up to 6 business days for the tracking number to turn active and show updates, courier companies don't update information on time.

To make sure you don't miss our shipping emails please add contact@coravana.com as a safe sender.

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